Wednesday, July 17, 2019 from 9 a.m. - 2 p.m.

One of the most difficult challenges in today’s work environment is attracting, hiring, developing, and retaining talented employees. In the majority of settings, the unemployment rate is low and the turnover rate is high. Simultaneously, there is a market-wide decline in internal promotions. These parallel issues demand that we look at people development differently to retain skilled workers while creating a system that builds capability across the spectrum of new hires to senior leaders.

Organizations are familiar with the frustrations of developing their workforce to make impactful and sustainable improvements. Team members are asking for additional engagement through a clearly-articulated purpose, working as part of a team, being effectively utilized, seeing a clear development path, and feeling fulfilled through their job experience. The answer to these problems is simple, yet not easy. It is found by fostering a culture of continuous improvement with the purpose, people, and processes aligned to cultivate continuous problem-solving.

During this session, you will:

• Receive practical tools for immediate utilization that will drive and deliver quantitative value

• Re-define the “4P” framework to engage with team members through Purpose, People, Process, and Problem-Solving• Understand the key components of establishing a culture of mutual trust, respect, and continuous improvement

• Understand how to develop leaders who improve and sustain their processes and systems

• Specify and understand the skills and behaviors required to build and manage a lean system

• Learn the importance and role of standardization and problem solving in establishing a lean culture

Featured Speakers


Ben Hoseus

Senior Associate
Process Capability Partners

Working globally as a consultant, Ben has found his passion learning, teaching, and applying the principles of problem-solving, collaboration, and leadership. He uses this experience to guide engagements through coaching, workshop facilitation, and project management with the goal to develop the capability of both people and processes


CIFT; 5555 Airport Hwy., Ste. 100, Toledo, Ohio 43615

Cost to Attend

$50 for CIFT members

$70 for non-members

Reserve your seat now, as space is limited.  Lunch will be provided.  Questions?  Contact Matt Inniger, project manager, at 419-704-0614 or